sN
saras N
1 reviews | Active since Apr 2012
13 Dec 2019, 09:37
FNB needs a wake up call
To reinstall FNB app online is a nightmare when FNB wants to validate you as a client. You have 2 min to answer their questions which sometimes goes back to 10 years ago and stupid questions about accounts that do not exist! Now I have to go into a branch to have my app installed and validate myself - a 30plus years account holder.NOT SO WITH CAPITEC BANK> I HAVE SUCCESSFULLY REINSTALLED THEIR APP ON MY PHONE!!!!
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Dec 2019, 10:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply13 Dec 2019, 10:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
sN
saras N's updateReviewer Update
13 Dec 2019, 16:49Hi FNB contacted me immediately and rectified the problem! Mtha Gaulekpa from digital banking very adeptly took me through the process. Admirable!!! He made it so easy that I volunteered and requested to do the app on my cel myself. Done! Thank you Mtha and FNB this is what clients expect.
sN
saras N's update13 Dec 2019, 16:49
Reviewer Update
Hi FNB contacted me immediately and rectified the problem! Mtha Gaulekpa from digital banking very adeptly took me through the process. Admirable!!! He made it so easy that I volunteered and requested to do the app on my cel myself. Done! Thank you Mtha and FNB this is what clients expect.