FNB needs a help desk

I tried to sign up to an online service with the FNB business debit card 2 weeks ago and the transaction was declined by the ***** division. I have spent over 4 hours talking to 4 different consultants from the ***** division and a business banker and still no resolution. Today I demanded to speak to the consultant's manager and after waiting for over an hour I threw in the towel and hung up. And that's not even my main gripe! The reason I'm writing this is because from what I can see FNB does not have a help desk/issue tracking system. Every time I call, I have to tell my story from the beginning. In 2021, that is un-flippen-believable. And their hashtag is something about a "better normal". Normal companies track their customer's issues and their staff are accountable - not these guys!