FNB needs a brand new forex department

Does anyone at FNB know whats going with card deliveries after perhaps I am doing something wrong because its been a few months now and I am still working with temp cards ,which are proving to be a bit costly ,Secondly the forex department is very annoying in that no one knows anything about how long it takes to process a transaction from abroad . Since I do a lot of freelance work for clients abroad I use skrill to make withdrawals and I have been trying to withdraw for about 2 weeks and on Friday last week I tried a different method because my card is still not delivered but no one seems to know the turn around time and they keep asking me to ask skrill because they cant see anything on their side ,which does not make any sense at all