1 reviews | Active since Feb 2022
FNB nearly kiled me: During a month when women and children should be protected that is when my children and I experienced the most victimisation and severe abuse from FNB, I that God for Absa whos now handling the late Estate matters of My late husband,
Had it not been for moving my account to Absa, I think I would be dead by now after the cruelty and victimisation that I receved from FNB to the point where they are still with holding my widow's pension even now.
I thought that Achmat was the only one who completely had no customer service etiquette, was heartless and completely had no care or empathy for what people like me have had to deal with in life, who is apparently now no longer with FNB. Lots of question marks there???????????
I have pictures with proof and a chain of emails and in fact more messages that I am happy to send to Hello Peter.
And Proof from the bank I visited that "words said by Achmat" that I would have no problems receiving my pension fund. An FBN consultant who was shouting at me after I came back from a Mental Clinic to deal with my grief plus the added strain from FNB, who shouted at me so that half the bank heard and the Branch Manager had to come and ask if everything is ok. I am willing to get supporting documents from my Psychiatrist and Psychologist when I was admitted I was having a minor stroke because of all I have the pain and suffering that have had to deal with from FNB.
Yet here we are......... again with a letter again from my Dr today for severe hypertension.
I'm not afraid of the case because through my attorney I have proof that I was not complicit to the alleged *****.
But now you are withholding my widows pension without any valid reasons.
Now after today I am starting to believe that it is the culture of the bank to victimise their clients first and withhold their money until they can prove their innocence, so with you it's guilty until proven innocent. In the meantime I must struggle. At the he last incident i had with FNB I was admitted to hospital and FNB left me begging people for money, while I was in hospital. I had to borrow money to get my kids back from the school holidays and borrow money so that they can eat. FNB left me with R8 for almost a week while my money was tied up in an old Business account.
Yet here again being put through the same victimisations scrutiny and abuse while all I am trying to do is raise my fatherless sons's
I will not be landing in the hospital again and allow my children and I to be victims of FNB. You guys will not do this again to me and I will not go out silently. A severe hypertension chronic now mainly caused by the stress I had to endure from this bank and no one has lifted a head while I cried day and night, I will not die and leave my children as orphans because of all the torture I have had to sufffer through this bank.
FNB itself is evil and heartless if this is what will happen to me now monthly until GEPF finishes their internal process.
There's no humanity at FBN just processes that will kill you if you do not have the correct suport structure. You need to be investigated because surely I am not the only woman or vunerable prevously disavantaged client that you are doing this to.
Your feedback is important to us.
Complaint ***NF has been sent to the relevant Service Department.
We are committed to addressing your matter within 5 business days.
Should you need to follow up on your matter, please call ***.
Regards,
FNB
Imagine 5 business days. I have expressed fully that I get charged R200 for everyday that I am late for my rent.By the time FNB "helps"me (because that bank is a help to no one) I will owe double the rent that I owe them and with them just saying sorry for my misfortune and taking no responsibility at all for ruining my life.
You guys are like fools gold filled with slow poison on the inside. Nice, shiny and pretentions but slowly killinging all your under privilledged clients.
Your feedback is important to us.
Complaint ***NF has been sent to the relevant Service Department.
We are committed to addressing your matter within 5 business days.
Should you need to follow up on your matter, please call ***.
Regards,
FNB
Imagine 5 business days. I have expressed fully that I get charged R200 for everyday that I am late for my rent.By the time FNB "helps"me (because that bank is a help to no one) I will owe double the rent that I owe them and with them just saying sorry for my misfortune and taking no responsibility at all for ruining my life.
You guys are like fools gold filled with slow poison on the inside. Nice, shiny and pretentions but slowly killinging all your under privilledged clients.
This response prooves to me exctly how heartless, human less and robotic this whole bank is. I have written a very dserious matter above here and you give me a robotic probably self generated response that says absolutely nothing
I have sent countless emails to you to the above email about this matter, so how many more emails would you like me to send to the email you ? What more would yo like mr to say after this generic response?
This response prooves to me exctly how heartless, human less and robotic this whole bank is. I have written a very dserious matter above here and you give me a robotic probably self generated response that says absolutely nothing
I have sent countless emails to you to the above email about this matter, so how many more emails would you like me to send to the email you ? What more would yo like mr to say after this generic response?
