1 reviews | Active since Apr 2012
FNB NCR bypass
I took out a FNB personal loan to fund my degree as I could not afford it and did not have the option of a student loan as I did not have parents that were willing to sign surety.
After paying more than a year off - limiting my future investment in studies due to fees - I see now that my interest rate on my unsecured personal loan is 34.85%.
Having sat down with a lawyer and financial adviser they have confirmed that this is not right, I called FNB to confirm and they simply said as I took out the loan 2 months before the cap came into effect - they will charge me the 34.85% instead of 28%.
Now for a person paying to fund their own studies to further myself and family - paying so-called black tax and being subjected to this pure thievery - i must say I am totally disappointed in FNB.
I have been a client with them for the past 15 years - having even opened a business account with them this last year.
What do they offer me? Private client status - more fees and no reduction in my interest rate according to the law.
The National Credit Regulator will be opening again on 8th January and as I have been now funded by CrowFunding to take on FNB regarding this item - I look forward to taking this matter further and getting similar customers together so we can take on this unfair system.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
