FNB NavCar shockingly poor service

I paid for my license disk renewal on 26 Sep, received an sms on 1 Oct that my RTMC parcel is on its way. 6 Oct received a sms that it is out on delivery. Suddenly the NavCar status is closed to date no word from anyone of the whereabouts of my license disk. I have logged a complaint to Navcar and shockingly I have still heard nothing after sending a follow up to Morgan Radebe, Client Experience Ambassador. All he mentioned was it takes 14 days, today is day 13 and the tracking is closed on the app since last week already, no contact numbers no further response from Morgan.....So I am now logging a complaint against their complaints division, cant get poorer than this. R100 for this service!