FNB NAVcar Service

Well i thought to give FNB a chance to prove themselves with the Car license disk renewal service under NAVCar on their app....instead of me doing the work let somebody make some Bob and stand in the Que for me and i done have to expose myself to the big bad world... So paid the fee on line, day or two later got a phone call but missed it so i phoned back. They said they have to phone me back so i waited. Day or two later had to submit more paper work as per message on the app (dont know why this was not asked for when applying..). Anyways a week or so later followed up and they could not give me an ETA of requirements so i canceled the deal. Excuses offered for delays were due to COVID, backlogs etc but other 3rd parties can do the deal in 24 hours why can't FNB ? All messages are sent to your app that required you to enter password to read - what a waste of time. The last message was that my service was terminated due to incorrect register authority and paperwork provided - i contest this and asked them to rectify the reason for cancelling the deal (due to time taken, ETA of requirement could not be furnished and disjointed feedback) but no feedback received to date. I say cancel the service if it cannot be managed or offered in a competitive time frame and offer feedback vi voice or email - hell its not secretive ! PS: I'm still waiting for them to phone back !