FNB Navcar is *******, don't use the service

I've requested FNB through their NavCar platform to renew my license disc on the 23rd September 2020 which is 19 working days ago. I sent them an email on the 14th October 2020 to make a follow up on my request, only to be ignored. Today on the 21st October 2020 i decided to contact FNB to make a follow up on this service i paid for and i was given a number of their customer service ***) by Melissa. I called that number and i was given another number of a certain Elandie Fourie ***). I called this number and i was placed on hold only to come and speak to a Charne who didn't have any feedback whatsoever and now changes their turnaround time from 14 working days to 20 working days. My concern is that FNB doesn't respect me as their long term client, i can't be communicating with your subcontractors because it costs me more money to do so and its also unprofessional. Your contractor is really failing us. Resolve this matter ASAP and refund me.