VS
Viwe S
1 reviews | Active since Dec 2016
08 Sept 2020, 13:05
FNB NAV - Use at your peril
Using the FNB NAV app, I submitted license renewal applications for three vehicles on the 26th of July 2020. To date, not a single one of the renewals has been processed. I have made numerous follow-ups on e-mail (in which FNB sends update requests to RoadProtect - who seem to be their outsourced service providers) and no updates of any sort from RoadProtect in turn. I eventually called RoadProtect directly, and after holding for approximately 26 minutes, I eventually found a lady who promised that the renewals would be processed in a week. This was a week and a half ago. To date, the renewals have not been processed and I have got absolutely zero assistance from FNB. An absolutely appalling experience.
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Viwe S's updateReviewer Update
10 Sept 2020, 19:47After a flurry of SMS’s assuring me that the matter had been escalated as “high priority” and that someone from FNB would be in touch...Absolutely nothing happened. I didn’t receive a call from anyone from FNB and the vehicle license renewals remain unprocessed. How can we help you? By completing the services you have already taken the money for but are failing to complete.
VS
Viwe S's update10 Sept 2020, 19:47
Reviewer Update
After a flurry of SMS’s assuring me that the matter had been escalated as “high priority” and that someone from FNB would be in touch...Absolutely nothing happened. I didn’t receive a call from anyone from FNB and the vehicle license renewals remain unprocessed. How can we help you? By completing the services you have already taken the money for but are failing to complete.