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Charmian P

1 reviews | Active since Jan 2018

08 Sept 2020, 08:50

FNB Nav-igate life - USELESS

I used the FNB nav service to renew my car license. After waiting 6 whole weeks I finally received the delivery which turned out to not be my license. After reporting this someone at FNB nav was requested to send me a digital copy in the mean time. 4 working days later I have still not received the digital copy or anything that is remotely my license or even any feedback regarding the wrongly delivered license.

I paid a premium to have the "convenience" of FNB renewing the license on my behalf. Now 7 weeks later and my license has expired and I have heard nothing from FNB. The status of my renewals is "Delivered". Now what??

Shocking service! What happened to the 14 working day turnaround time?? I'm on day 27!!

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Replies (2)
CP
Charmian P's update11 Sept 2020, 05:46
Reviewer Update
A formal complaint was logged with FNB on 8 September. An email West sent to Nav to request my digital copy on 4 September and again on 7 September and again on 8 September.

It is now 10 September and I have had ZERO feedback from anyone!

What is going on FNB??
Are you going to pay the fines I receive for an expired license??
CP
Charmian P's update17 Sept 2020, 11:44
Reviewer Update
It is now 17 September and FNB has still not contacted me to resolve the problem. Even after issuing the complaint reference number above.

And I have still not received my license!!

SHOCKING SERVICE!!