FNB Nav Car offers poor service

I renewed my license disc via the FNB Nav Car and they were supposed to deliver the parcel more than 3 weeks ago, today I get feedback that I must go collect it at RTMC in Centurion because the driver **** and said they attempted to deliver it 3x. I work from home, I have a small baby at home. How can they take the word of a lying driver, can they even prove he tried delivering 3x. I wouldn’t lie and follow up on something if i know I was in the wrong. I’m now expected to drive to Centurion, by FNB with a small baby for a mess up that not my fault. Can they or Skynet provide proof, I regret using their poor services. Skynet and FNB must do a proper investigation before lying on their customers. I’m prepared to share a full record of my phone records, SkyNet must do the same and we see who is lying. I can’t waste my energy following up weekly on my delivery if I knew I was lying. I have logged a complaint with SkyNet too, this is unacceptable. I just came from maternity leave, I work from home with a small baby, why wouldn’t I be home on 3 occasions???