FNB Naedo Intell Coll

<p>FNB had stopped sending my bank statements for at least 3 or 4 months now. I didn't take it seriously untill recently when I noticed how my monthly budget doesnt add up. I recently asked to recieve my statement, only to realize that theres been a transfer to Naedo every month, and when I google what it meant, it didnt make any sense to me because I never subcript to the service. They take different amounts every month. </p> <p>Tried to get assistance from their call centre but I waited on the line for about 4 minutes. Using my own airtime. Apprently they have high volumes of calls (And I always exprience this long waiting period) Why dont they hire more people is they are under staff. You can not spend more than a minute waiting for a call centre agent. </p> <p> </p> <p>Further more, when I finally got to a call agent I was told that it R14 per page for a statement??????</p> <p>How crazy is R14 for a statement that is EMAILED TO YOU. You are not printing any papers, you are not using any hard labour, theres not even a officail bank statement. So whats the R14 for? For your internet? This is quiet unacceptable. </p> <p> </p> <p>I want an explaination on why do I have to pay for my statements and why is Naedo taking money from my account. </p> <p> </p> <p>Thanks. Bye</p>