FNB N1 City - from Zero to Hero! thanks Herschel CASTOR!!!!!!

I would like to make it known, that we had an awful experience with FNB N1 city, AT FIRST, as we had to go there 3 times, because of incorrect communication, standing in a que for 45min at a time.. and just to be told to come back as the tellers gave the incorrect advices. FNB Business online, Also made several mistakes by not adding all the directors onto our New business account resulting in that WHOLE application needing to be voided and a whole new account to be registered. the reason for this review to go from a 0 Star,.. to a 5 star, is because of the BLESSING of one person at FNB N1 City CAPE Town. HERSCHEL CASTOR. after 35minutes in the que and my lunch time being over. we got to go to him, and he assisted us in REDOING EVERYTHING. from cancelling the incorrect account to opening a brand new business account with SPEED, as he could see i was boiling at this point. he was absolutely amazing! better typing skills than any person in a court even. he was Gracious, and respectful and understood the inconvenience we have now been through, and was forced to do everything OLD SCHOOL, with printing paperwork, scanning things in, photo copying, because FNB was OFFLINE again. i have been with FNB for 10 years now, and can say, when i hit bad service over and over again, its people like Hershel saving FNB clients from not moving to another bank. HERSHEL Castor, you are an absolute ASSET to FNB and a blessing to anyone getting service from you! thank you so much for the excellent service, and not just saving a client, but gaining a business!!!