FNB N1 City: 5 Stars

This review is focused on the FNB N1 City Branch. Firstly I would like to mention all the wonderful staff by name who is just so friendly and who helped me in the past, Lamla, BB & Amanda, you all are amazing! This review if for Hafeez Abrahams who just went above and beyond to assist me with the closure of my late dad's Estate of Late account. I went into the branch on the 15th September to close the account and Hafeez said that the FNB Deceased Estates department was still busy with the verification process and the account was on HOLD. He then had me complete a form and said that he would keep in contact with me. Hafeez, contacted the FNB Deceased Estates department and then emailed me to inform me of when the process started and how long the process will take. He emailed me a follow up a few weeks later. When the process was completed, Hafeez emailed me to confirm the process was completed and then he managed to close the account without me having to go into the bank. He was very efficient, friendly and most importantly... he was trustworthy and had compassion knowing that I was dealing with the loss of a parent. Hafeez and the rest of the team who helped along the way are just blessings. Thank you FNB N1 City for providing such amazing service.