FNB My Service Suite is an absolutely worthless way to communicate.

I bought via the ebucks app online MTN airtime 900min all net valid for 30 days. I received 30mins everyday. I have been to a MTN shop, called MTN call centre and got cut off when asked to escalate my query, been to FNB Irene Mall branch which send me to MTN, tried on My service suite FNB and got transferred more than 15 times without anybody helping. This is now beyond ridicules. Can you believe after 5 hours with the My Service Suite I get a message May I discuss some personalized solutions with you once Ive assisted you with your query! You cannot even sort my query, how would I be interested in anything else from FNB.