FNB - My mandate says I cant help you.

Currently. FNBs service has gone down the drain. I have called in for 2 separate issues, the first being a payment not being allowed to be made even though my limits were correct. After numerous phone calls, hanging on the line for hours, then spending another day trying to resolve it, I got help from another bank through social media. Terrible that another bank has to help resolve issues for FNB.

Second issue is trying to find out information on a new account opening (worst decision to open with FNB - realize that now) and have been sitting on the phone for over 2 hours, going from department to department because its "not in their mandate to help me".

That is the literal excuse of everyone that answers the phone. Listen to issue, make me verify everything, then tell me they cant help me and transfer me to a new department to redo the entire process again.

Even one of the agents laughed when i suggested it would be easier to move to another bank.

Used to love FNB but very much over it now. Still sitting on the phone as I type this, trying to sort the same issue out after a couple of days,

FNB - My mandate says I cant help you.