Fnb my account still blocked no division knows who blocked my account -previous reference number ***NF an fnb never gotten back to me

Good Day my name is Menuka. My identification number is my passport number i made complaint on hellopeter previous reference number ***NF

On the 22 january 2022 i went to fnb durban galleria mall to open up an easy savings account i provided my orignal passport and visa also my proof of residence. My account was working fine until I could no longer receive funds and fnb failed to advise me that my account was blocked.I am legally residing in South Africa with valid spouse visa

My husband was unable to transfer funds to my account.my new employer try to add my account as beneficiary for me to get paid 4th of march the employer was unable to transfer my salary hence i am unable to provide proof of income when i cannot receive funds into my account .i have still not received my salary till now cause of fnb blocked froze my account

On the 5th of march 2022 I sent my passport copy and visa and proof of residence also kyc to *** I received email back documents was uploaded but they sent kyc form which i filled and sent back. since then my account is still frozen.

then i called *** on the 8 march 2022 the lady from the divison told me to 24 hours' waited still my account is blocked

today 09/03/2022 i called ***** division *** to check if ***** division had a hold on my account there was no hold.i called another number *** also they division did not put a hold on my account they have no clue why my account has a hold then this fica division transfers me to forex division maybe they put a hold on my account the number for that division ***.i was on hold for about 2 hours nobody from forex division answered my call and R200 worth of airtime wasted

nobody in first national bank can tell me why is my account on hold frozen i want to know who is responsible for this I still did not receive my salary from my new employer due to my account is blocked want answers of what's really going on,

Why am I being treated unfairly? Please, I can not keep going back and forth with this issue. I want an answer from fnb what is happening to my bank account non of your divisions cannot explain why is my account on hold frozen

Who is responsible for blocking my account and why is my account still on hold ?

I never received any feedback on my account you never even called me to tell me why is my account still blocked which division blocked my account cause nobody in fnb can give me answers further more I still never received my salary

Thank you fnb for your wonderful help ,I think should try social media for help