AS
ALBA S
1 reviews | Active since May 2020
27 May 2020, 11:48
FNB MUST HAVE A COVID VIRUS AND BUSY DYING
Pathetic! Never change to a new phone and try to verify it - as it is impossible. Support from Customer Service and IT Support also not reachable. The only answer you get is to use your App - but that is the problem! The App does not work! FNB warns you a MILLION times to never give your PIN to anyone not even to FNB - haha then trying to get the APP working they ask for your PIN. Go to another Bank - that is all I can say after being a client for almost 40 years. Don't even want to give you 1 star
Helpful (0)
Replies (1)0
Replies (1)AS
ALBA S's updateReviewer Update
29 May 2020, 10:42An FNB agent eventually got hold of me, after I have been handed over to three different Banking Helpers and being number 228 in the queue. She was very pleasant and efficient and I have a lot of respect for her for the way she handled the problem. Thank you so much! Still I want to warn you - I had to make a payment to any of my beneficiaries for more than R300 - this after they had my Username/Password/Card Number/PIN/ID and the answers to my security questions. Then only will your phone be verified after 7 working days! I am still waiting for this to happen. Some advice she has given me, that might help you, is to NOT delete and reload the App on your new phone - just Upgrade it. Trust that this will save you all the frustration I went through and the 5 hours it took out of y working day to get to the right person.
AS
ALBA S's update29 May 2020, 10:42
Reviewer Update
An FNB agent eventually got hold of me, after I have been handed over to three different Banking Helpers and being number 228 in the queue. She was very pleasant and efficient and I have a lot of respect for her for the way she handled the problem. Thank you so much! Still I want to warn you - I had to make a payment to any of my beneficiaries for more than R300 - this after they had my Username/Password/Card Number/PIN/ID and the answers to my security questions. Then only will your phone be verified after 7 working days! I am still waiting for this to happen. Some advice she has given me, that might help you, is to NOT delete and reload the App on your new phone - just Upgrade it. Trust that this will save you all the frustration I went through and the 5 hours it took out of y working day to get to the right person.