AF
Alvano F

1 reviews | Active since Jun 2018

04 Jul 2018, 13:33

Fnb MUST FALL

Ost pathetic bank ever. The branch in somerset west cbd you wait for 1 hour to be helped and then they say they can't help you. Why are your slogan How can we help you if you cant help? U can't even do a simple thing like to reverse a debit order. Fnb must fall

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2018, 14:21
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Points of Presence and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)