LK
Luvuyo K

1 reviews | Active since Sept 2013

20 Nov 2015, 06:53

FNB MUST FALL

I rendered a service to the department of correctional services a few months back and Who ever does business with the state knows they take years to pay suppliers....so ive been on their case about the payment and guess what???<br> once they finally send me a remittance advice to confirm payment into my account FNB Decides to cancell my business account on the day funds are transferred so i rush to the lakeside mall branch to sort everything out before the transfer bounces and to my surprise they are renovating but the staff is present and they supposedly only there to perform opening of new accounts and card collections so they send me to the branch at benoni plaza where i que for about an hour only for the consultant to take 20minutes to find my profile and he too sends me BACK to lakeside mall fnb telling me his entire branch doesnt have the power to re-activate my card and i tell him im from there and they cant help me so he suggests i call the online customer centre instead of him calling to find out no no no no he gives me the phone number to call at my own expense regardless of the fact that i explained to him the urgency of the matter!!!so i go call and still no one can help

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Nov 2015, 09:08
Official
Hello LOkheswa,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.

The reference number is 816312.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)