FNB must do better than this

I had a terrible experience for the 1st time with FNB yesterday 15.04.2020. A ********** transaction of R10629 was processed from my business account and I got an SMS, no OTP or any kind of authentication. I called them immediately and reported the case, it was apparently processed with my cheque card which was with me at the time. Case logged and that's it, its 24hors later, my money is gone, no call from fnb, not reversal of the transaction.

The same happened to my friend last so my view if FNB should work on security because this means their system is easy to bypass.

All these ********** transaction are from some travel company from abroad...FNB must find a way to return my money and to make sure things like this don't happen.

That's a lot of money to lose during this difficult time, I need it back.