FNB &MTN Service Failure. AGAIN!

I bought R200 MTN airtime via cellphone banking from FNB today and have still not received it an hour later. MTN informed me that the problem is with FNB and upon calling FNB I was informed that the problem is with MTN. As a client of both I do not believe it is my duty to do this kind of investigation and it is particularly frustrating that there are no concrete answers from their consultants. In an effort to find out what happened, I had to buy R15 airtime via cellphone banking to call FNB which I was not planning to do. Furthermore, the service from FNB was very poor. I spoke to a lady named Diandre who just transferred me to Lehlohonolo after hearing what my query was. Luckily, he was able to transfer my call back to her. She confirmed that as part of the procedure when transferring a call, the client is supposed to be informed that she or he will be transferred. It seems that she didn't care to follow this procedure during my call.