FNB / Mr Delivery Card Delivery

I app**** for my card online, and got about 6 sms's and emails from FNB confirming the details and promising delivery via Mr Delivery. 3 days ago I get an sms from Mr Delivery saying they have been trying to arrange collection, but I have no records of any calls from them! So for the last 3 days I have been calling their call centre on ********** to try and arrange delivery, but I am put on hold for more than 45 minutes, and then the phone line goes dead! How on earth is one supposed to arrange delivery - their sa websites seems outdated and no options to arrange delivery or make contact with them re FNB cards online - FNB is really causing damage to their own reputation by using Mr delivery's services. Please can someone follow up? I've checked online on the FNB tracking on the status of my card, and it shows that Mr Delivery has scheduled delivery with me, which is absolutely false! Are they paid based on statuses, or how did my delivery go into scheduled delivery status?

Please provide feedback ASAP!