FNB motto is not a true representation of the brand! The motto should not be "How can we help you", it should be "How can we not help you"

Good day Complaints (FNB)

I am still very dis-satisfied with the manner in which FNB has handled my complaints. My credit card facility was closed in error by Retention Banker (Kishan Ramsager) on the 24 March 2020 @ 06:46 AM. Today being the 24th April 2020 and more than a month later, I had to fight and constantly complain to get my credit card facility re-opened, however this is now at the cost of a new application! Please note: I AM NOT PAYING FOR ANYTHING ADDITIONAL!

I called FNB Credit Card this afternoon at around 14:55pm and spoke to Tshepiso Mangena, who heard me out. She placed me on hold to listen to my call with Philile Ngidi (***) who called me on the 21st April @2pm. I made Philile aware that my credit card facility was closed in error and that she must make notes that I will not be liable for the initiation fee of R175, clearly Philile has also not made the notes on the system as per my request to her.

Tshepiso has finally escalated my complaint (CASE# F2B3V0) and request to motivate to Credit Card division about re-instating my initial limit and interest rate facilities which I had on my credit card profile!

Actually Kishan was the person who was supposed to escalate this and also motivate further to obtain better interest rates after having a look at my profile over the +/- 15 years I have been with you guys.

I do hope that by latest on 06th May 2020, FNB Credit card division will provide me with feedback and offer me better rates and service.