FNB mostly uncontactable/unhelpful if problems arose

In the early hours of this morning my son made a payment to a company and tagged me for notification so that I could follow up. I have now received that notification email some 50 times and they are still coming in! I tried calling FNB’s 087 number and was passed along from pillar to post until a voice-note told me to use the app. The app’s secure connection told me I was no 107 in line. The lady who eventually responded couldn’t have been nicer but said that I should talk to Digital Services and put me through. The lady from Digital Services in turn could not have been more unhelpful and simply shrugged me off by saying repeatedly that the notification system had issues and that they were investigating. In the meantime, my mailbox was being flooded with “spam” repeats of their notification. I asked whether I would receive feedback when the issue was sorted and was coldly cut off. I have been banking with FNB for a long time and am quite dismayed by the deterioration in their customer relations over time. The customer no longer seems to be of any importance and it has been made so difficult to flag any issues that arise that its almost not worthwhile to do so.