FNB most pathetic bank. Never responds to a query or problem they have created.

I have been a loyal customer of this pathetic bank for more than 20 years. Fnb has created a covid loan account on my profile without my approval. I have app**** for the loan but have never approved it due to FNB wanting to further put its customers into further debt as they usually do. I have phoned and queried this and the turn around time was 3 to 5 days as advised by the consultant. Till today nobody has bothered to rectify this matter. I have called 3 times today, the first time Kevin transferred me back to the que saying I was at the wrong department, 2 ND Claudine just left me holding for 6minutes with no response, 3rd time I was cut off by Kagiso who I have explained my problem to again. Please be aware consumer's of the pathetic service offered by this bank.