FNB most frustrating experience ever.

Reported a ***** case on the 30th of August, have been trying on a daily basis to follow up, what a disappointment on the service. The *****line answers quickly, the investigators a no show - no answer after 40 minutes. Went to a branch, very unhelpful - “Go online and do a secure chat”. What secure chat, on App and Online banking I don’t get an option to secure chat, or contact us. Most unfriendly website and App and worse service ever. No answer at all, after almost 4 weeks. Why are there call centers, Apps and Online services if there is actually NO SERVICE. To loose almost R6000 is no joke and then to struggle with help and assistance from your bank, worst experience ever.