FNB= most frustrating experience.

FNB is absolutely useless. I have a student loan with them that was opened in my mothers name but I pay for the monthly debit orders. Trying to get a hold of the loan department and talk about issues regarding the loan is IMPOSSIBLE. We logged a complaint to fast track the process. The customer complaint department assured us that I as the student am allowed to contact FNB regarding my loan. I have this in writing. I tried calling the loan department and low and behold I am not allowed to speak to them without my mother as the account holder even though I have proof in writing from FNB stating that I can speak to them. With a complaint reference. It has been over a year now of fighting with FNB. Firstly to even get this bank to allow me as the student to take over the payments and secondly just getting in touch regarding my payments and debit orders. FNB you WILL loose me as a client once this loan is paid off. The most frustrating experience anytime I need to get answers or clarity on something. There is always a problem, always back and forths and tons of empty promises.