FNB Mortgage protection plan. NO_GO

Do not take any mortgage protection or any insurance from FNB. No help, no feedback and absolutely no customer service. I know dealing with insurance companies is terrible. But I would rather use an independent Insurance company than FNB. After so many mails, phone calls & complaints. They do not care.

I lost my source of income due to the Covid 19 pandemic. It clearly shows on my mortgage protection plan that I am covered for loss of income. The first time I submitted my claim I waited a full month to receive a letter stating that I do not qualify as I received UIF TERS while I was unemployed. The UIF does not even cover my bond. There is no clause in my agreement stating that I can't claim for UIF nor does it say anywhere "total loss of income" as they call it.

I asked them to review my claim on 11/05/2020 today is 23/06/2020 still no feedback.

Don't make the same mistake as I did.