1 reviews | Active since Dec 2009
FNB Mortage Protection Plan a *******
I took out a bond last year June with FNB which included the mortage protection plan (MP00QM87). Since my first installment in August they have been deducting full installment which include (bond,mortage protection plan and home owner's insurance) with no issue. From last month February i have been receiving sms that the mortage premium was not received by FNB from my account, which i don't understand as the full installment was deducted from my bank and it is reflecting on the statement. The lady from call centre advised that they had issues with their system and everything is back to normal. Today i just received the sms from FNB that my mortage protection plan has been cancelled. I do not understand as FNB is deducting full installment with no issues. I cannot get hold of FNB on ********** 775
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)