DN
Doron N
1 reviews | Active since Aug 2010
01 Feb 2019, 14:12
FNB - more digital incompetence
FNB have released a completely new digital authorisation platform in their business banking space. This was done with no communication whatsoever to their user community. The new system is cumbersome and unclear (and I am in IT). And if I want to change the method of receiving pass codes under this DIGITAL platform, I have to request a form, fill it in and send it off for approval. Just another piece of brilliance from FNB who, every time they "improve" their digital platform seem to make it worse and remove functionality.
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FNB (First National Bank)'s replyOfficial
01 Feb 2019, 15:55Good Day Doron Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply01 Feb 2019, 15:55
Official
Good Day Doron Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused. Ref: ***NF Regards, Hello Peter Team Tel number: ***