FNB Mooirivier to upgrade client services

On 2024-03-16 we went to FNB bank at Mooirivier mall in Potchefstroom to obtain a new bank card for my daughter and to link her account to mine, as I am a FNB client and my wife is not. The consultant gave my wife an envelope with a new card and did not assist her to activate the account nor show how to obtain the pin number for the card.

As a FNB client I am not happy with the type of service received from FNB and when request for help we are directed to go back to the branch. Why did the person assisting my wife did not completely help her with all the relevant necessary services