FNB MoneyGram stress

I did a MoneyGram transaction on the FNB app on Friday, 28 May 2021 at 09h53 and the amount debited from my account. I never received the reference number. I have been trying to call and between FNB, FNB Forex, the branch and MoneyGram I am not getting any assistance. After several phonecalls I went into the branch to seek assistance and was told to call and that noone can help me because I did this transaction online. I was given an address to email with my issue and told I must wait about a week for a response, I dont have a week to wait. In any case that email , *** just bounces back.

This has been such a frustrating and tiring transaction and am considering just trying other channels to send money in future. The service has been apalling to say the least. Money was debited from my account and no-one can help me resolve this.