FNB money Transferred

good day

I need assistant with my money. I transferred money from credit card FNB to my current account, I called FNB and told them that my money has not cleared on my side,first call i was transferred from one department to another and someone told me that we require some documents but its not the right department and after transferred call dropped due to my airtime run off, i called again same day second time i spend almost an hour the lady was helpful but she was having a problem with her system and had to transfer me to another consultant and after hold for a long time,airtime was cut off again, i called for 3rd time same day and the lady said its not them and i must speak with my current account bank,there is nothing wrong with my current account and i have been transfered money from different bank and its cleared same day to my current account. my current account said its from my fnb credit card internet banking they must resolve it. i dont know what i would do ,i need my money. since last week friday i have not received my money. i think the only solution that i will get assistance is from here coz really its not helping calling fnb call centre. someone help to trace my money please!!! I send email also no respond( REF no:VODSJCJYJ19D) and (VODSSB6YD19D) FNB i will payoff your credit card or settle with another bank.