FNB money ****** from client

I am writing this review to allow other clients of FNB to know just how we are being treated and ****** from. On 11 December 2017 i took my family to the FNB Slow International lounge while waiting to board. I have a platinum card, and have done so on a number of previous occasions without incident. To be sure i checked with the lady at reception if i was allowed to bring my family with and if there would be any charges. She assured me that with my platinum card i was entitled to enter with no charges. Upon my return to South Africa i realized to my utter shock that i was charged an amount of R4000 for the 20 minutes that we spent there. What concerned me even more was that i never received any notification on my cellphone until today that money was debited from my account. I have approached two branches of FNB to take up this matter. A complaint was logged and I was told the matter would be investigated. Three months later i still haven't had any feedback. Because of the amount that went off of my account unbeknownst to me my Vodacom debit order was returned unpaid leaving my name bad with Vodacom and incurring further costs. I am a client with two accounts with FNB, i may not be the wealthiest client, but i try my best to honour my bills. The institution that I believed would take care of me ended up dropping me!!! Seeing that money can be removed from my account without even notifying me shows me just how unsafe i realy am with FNB. The lack of follow up and interest in the client is mind blowing. Well done FNB for *****ing from your clients and making the other banks look very inviting!!!