FNB money reversal struggle

I am very disappointed in the service I received from FNB Business Banking.

On the 18th of September I made a transfer to another FNB account from my FNB business account. After 3 hours I was informed that the money has not cleared yet. I phoned FNB and after being transferred to a few different consultants, I was told that the number I used to transfer the money to was the wrong account number. I was told that luckily for me the account that I transferred the money too, was closed in June this year and that the money should bounce back the same night at 00:00.

The next day the money was not in my account so I phone FNB business banking again to be told that because the money did not bounce back it is in a global holding account were all the funds go that is not allocated. The lady that was helping me said that she will ask for the refund to my account and that it should be paid back to me within 3-5 working days. This was on the 19th of September.

Today I phoned FNB again, because the money was not reversed into my account yet, only to be told that their were a reversal form that I needed to fill in, and after I have send it back they will review the reversal. If successful I can expect the reversal between 7 and 14 days.

This is totally unacceptable that. I was told by a FNB Business Banker over the phone on the 19th of September that everything is in order and I can expect the reversal between 3-5 working days. A week and a half later and we are back at square one because FNB has *********** people working for them that gives through false information.

So now I have to wat another two weeks.

Thanks FNB, enjoy my interest!!!