CD
Cheryl D
1 reviews | Active since Aug 2018
16 May 2019, 11:39
FNB-Money Gram now useless
Absolutely Disgusting. I have been using FNB's Money Gram utiities literally for years, today I have a problem and have made numerous calls to different departments but I have yet to be assisted. This, in addition to the issues with debit orders constantly being processed on my account which I have to reverse and bear the cost of those reversals is becoming a serious problem for me. The only reason I stayed with FNB despite the issues was for the ease of Money Gram transactions - and now that reason is null and void. FNB, you suck. Your client service is clearly disgusting.
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Replies (2)
FNB (First National Bank)'s replyOfficial
16 May 2019, 13:16Good Day Cheryl Davies
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply16 May 2019, 13:16
Official
Good Day Cheryl Davies
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
CD
Cheryl D's updateReviewer Update
17 May 2019, 08:00Thank you, especially to Mention Chaka, for the excellent service received once the correct department was made aware of the problem. The call center appears to be a problem with FNB - I was shunted through 4 different departments, each consultant unable to assist until my query found its way to Mention. Once aware of the problem, Mention assisted me with great professionalism despite my anxiety. Please look into your call center FNB, you do have great consultants but we as customers need to be able to call the call center and be efficiently directed to the correct department in order for those consultants to shine.
CD
Cheryl D's update17 May 2019, 08:00
Reviewer Update
Thank you, especially to Mention Chaka, for the excellent service received once the correct department was made aware of the problem. The call center appears to be a problem with FNB - I was shunted through 4 different departments, each consultant unable to assist until my query found its way to Mention. Once aware of the problem, Mention assisted me with great professionalism despite my anxiety. Please look into your call center FNB, you do have great consultants but we as customers need to be able to call the call center and be efficiently directed to the correct department in order for those consultants to shine.