FNB - Money bouncing and not answering their calls.

Hi There,

I would like to make a complaint with FNB, which I find highly frustrating because I have been with them for many years and have never received bad service from them till today. My debit orders have bounced when there have been funds in my account were pending , in which FNB charged me an additional R200 for this, due to it bouncing. On top of this, I tried to call FNB this morning to resolve this matter so that I do not get a bad credit score rating. Yet, I sat on the phone for almost 10 minutes because no one answered. Please assist in attending to this ASAP. Kind Regards. On top of this, I would like to