1 reviews | Active since Jun 2015
FNB - MODERN DAY ******S!
FNB temporary loan - on my private online banking profile I was offered a pre-approved loan of R9,000.00 which I thought comes quite handy on Friday 01 March 2018 when I took it up. I was informed that they will charge an 'INITIATION FEE' of over R1,000.00!!! On Monday 05 March 2018 which was just over the weekend I was debited an amount of R2,103.93 without prior notice. Surprised about this consumer/ customer unfriendly practice, I was shocked to see that another amount of R7,976.07 was debited two days later, without notice again, on Weddnesday 07 March 2018. What a bad experience! And I am a business customer too, doing more than R10mio turnover. Be warned of this ********* practice! No morals, no values, except the shareholder value! FNB made out of R9,000 in just one week more than R10,000! Taken from his own client! Not a bad return (12% in one week x 52 = approx. 5,800% in one year!) but does this comply with the National Credit Act? Or have they just found a way around it? Not nice...and far away from their social responsibility!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
