FNB Mobile went to a whole new level of incompetence on this one.

I am referring to the following reference Number: 209981NF. It was sorted out for a brief period. Here goes I have two Connect Flexi sim packages. I thought both was soft locked, but it turned out only one of them was soft locked. One year down the line I am paying in access of R1000 rand for two months consecutively, charges for out of bundle usage. Fair enough, made my complaints and both packages were soft locked eventually. Now couple of week down the line, one of the numbers are not soft locked anymore. So the out of bundle charges will come rolling in again without me knowing about it. They de-activated the soft lock without my consent. Now I will be charged for out of bundle usage; who is to blame for this? The customer or the employee who handled my complaint? I refuse to pay for this service and mistake made on your part, FNB Mobile.

I am expecting your call, FNB Mobile.

I want this fixed immediately. FNB Mobile went to a whole new level of incompetence.