1 reviews | Active since Nov 2017
FNB Mobile very poor service AGAIN
I called FNB Mobile to change an existing Connect Flexi package to pre-paid. This would take 24 to 48 Hours according to the agent, its been 72 Hours now and I have not heard anything from FNB Mobile. My call reference number: 189964. Second time in a space of three weeks where service delivery is extremely poor.
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Connect and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Connect and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***