1 reviews | Active since Jun 2018
Fnb Mobile SIM card total ripoff
Poor customer service. Their mobile SIM card is ripoff, I have reported an issue that I can’t make calls it’s been 3 days now and nothing is done. I can’t even cancel the sim card immediately. Total inconvenience and no one cares after I made multiple calls. I requested a recording of my convo when I was offered the contract no one can even give me that.
Good day Dineo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect for investigation and resolution.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Dineo,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Connect for investigation and resolution.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)