FNB Mobile Insurance Claims Service is shocking

<p>I phoned the 1st week of November to ask for a claim form for my cell phone that got damaged with a trip and fall. I was promised forms which never arrived. I then called again on the 15th and did not get the forms. I called again on the 16th and managed to get the forms. I submitted the forms and only got a response back on the 25th of November!! I by accident forgot to put the date and submitted the forms again and was asked on the 28th to resubmit. On th 1st of December I was given a case number. By the 5th of December no correspondence was received to date as to how the claim will be resolved. Its now the 9th and still no feedback. The service has been shocking!</p>