FNB mobile importance numbers

Item: FNB (First National Bank)
Rating: 1
Author: Julie N

My account with FNB mobile has been problematic for a while now. I first had to go through a four month tug if war to have my contract converted tointo prepaid, and then finally when that was done found that I was unable to port my number to another network. All the other SP's have flagged fnb mobile numbers as problematic, stating that once you are with them it is near impossible to leave. Surely this is not legal. How can this be? How can I be held hostage by a service provider like this?

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Oct 2019, 15:51

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply03 Oct 2019, 15:51

Official

Julie N's updateReviewer Update

03 Oct 2019, 15:52

Thank you.

Julie N's update03 Oct 2019, 15:52

Reviewer Update

Thank you.