FNB MOBILE DEPARTMENT IS THE WORST

<p>I Saw FNB on the Television / Online banking advertising about their great Mobile services and unlimited packages, so i tought great stuff, now that my personal account, 2 Cars, Business account and Credit Card is with them, what a pleasure to get a mobile package at a great price from them also.</p> <p>Then i phone them up was very convenient as they delivered my card to my wifes address (two days later as the coureer company was not fimi**** with the area) but that was not a problem for me, its not FNB that delivered it to me they outsourced a company, i ordered my unlimited simcard on the 27the september, then my wife received it on the 30th of September only. i told the consoltant when i ordered the package they can debit me on the last day of the month as I work for myself and pay myself only a day before the last day of the month s all my debits go off on the last day of the month, but then they debited my personal account on the 28th of September, i did not have money in my account, but not less was i not even informed that they are going to debit my account on that day, was i not even told it was reversed and my contract cant be activated because of that. I phoned FNB the next week 2 times, trying to sort out the problem getting a solution, i was willing to do an EFT the same day to activate the contract, they told me they will debit me that night (every time i phoned), so it went on lik this for 2 weeks now, i was told 5 times that they will debit my account and tomorrow i will be able to phone and use the mobile, i took out this phone for my personal Business i opened (account with FNB) i have Lost a lot of money and business because of this. who is going to pay for my bills the month end as it is already the 17th of the month and i havent made one cent out of this phone. i am very very dissapointed in FNB , as they are reliable for the mobile section also that is the worst i came through in years, i wanted to move my other contract and wifes contract to FNB also but will NEVER do this as they dont even have a branch for the unlimited customers to go and speak to, i once agained phoned in this morining, now the lady said the has to Physically walk to the other building and go and speak to the unlimited department as i cannot get a number for them or get transfered to them directly. there is not even a manager in their call centre i can speak to about my issue. they dont care about myself and my business and my future , just as long as they make money they are happy. i am very dissapointed and hope this matter gets attend to today still as i am losing money every day.</p> <p>i am considering moving all my accounts because of this, but i must say the business banking and online banking services is the best of the best, just think that they must considering opening brances for mobile customers, or get a department inside the bank for the unlimited customers also, or rather not go into the network business if they cant even handle small problems as this.</p> <p> </p> <p>thanks</p> <p>wayne ruthven</p> <p> ********** </p>