FNB MOBILE CONNECT

<p>I have a mobile connect, prepaid service... my number is ********** 046. I was sold a sim only plan and specifically requested that plan / contract service be added into my account. Instead the sales lady from the call centre sent me a new sim with a new number??? That's not what I wanted. I have called the call centre endlessly and the service is pathetic... they promise call backs that are never actioned, sometimes transfer without even telling. They promised that as of the 1st this month the issue would be resolved, and guess what? they still apply the package on that sim I do not even use and yet deduct my money. I even took time off from work to go to the branch and again no one called. I have sent many complaints and no one bothers to return to me. Please Help!!!</p>