SH
Simone H

1 reviews | Active since Apr 2017

29 May 2017, 15:39

FNB Mobile - Breach of contract

<p>As per a contract I entered into with FNB (Mobile), I took up a contract where I have met my end by having my salary paid into an FNB cheque account (having the requisite rand value be in the account). I am meant to receive at leastn 100MB of data and 25 minutes of talk time. My account was debited with R150.00 - right on time - yet I have received nothing in return. I am so disappointed in the service I am receiving with FNB Mobile. Urgent resolution is required!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 10:57
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank

I have escalated your complaint to a subject matter expert to provide you with a resolution and feedback.

I do apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards,

Complaints Resolution

Naomi Petersen

*** (option 1)