FNB MOBILE

<p>Last week I started having problems with my FNB cellphone. First thing, I went to the branch but nobody was able to help me. After a few calls, I ended up with a department which calls its self the smart device department. The more I tried to tell them that the device is not getting any signal or data related service the more messages they wanted to sent to the phone to have some settings installed. PEOPLE A PHONE THAT DOES NOT WORK CAN NOT CONNECT TO ANY NETWORK. At last, somebody decided that it is time that the phone needs to be packed into it's box and collected and taken to Johannesburg, for there is no service provider in Bloemfontein that can look after broken FNB phones.</p> <p> </p> <p>Yesterday I phoned to ask when my phone is being fetched, for phones are part of our business. In short, I was told that it takes 3-5 days to get APPROVAL to have the OUT OF ORDER PHONES STILL UNDER GUARANTEE to be picked up. Only after approval was given the phone will be collected.</p> <p> </p> <p>The phone is brand new and we are all waiting for approval. Today, I will take the phone to the branch kick up a stink, for I am a business client of that branch and leave the branch to deal with this slow service.</p> <p> </p> <p> </p>