FNB missing payment....still missing after a month!!!

Why is FNB still holding on to my money that they promised they would pay back? They kept on giving me deadlines for feedback and a month later continue their lying. Fist they say 10 days, nothing happen, then they say the money would be in the same day, **** to me again. The last call the promised me 48 hours, **** again. FNBis worse than the ******** out there. Stop lying and return my money, im getting sick of your empty promises. for the 10th time, my money was paid into a closed Residual account number : *** on the 25th September from my standardbank account. you keep investigating with no feedback, that only shows incompetence and im fedup!!!