FNB Missing Payment, MyBranch

I made a payment/transfer to a receipt that I regularly pay every month on the 25. But this time the funds just cannot be located. The receipt’s bank statement clearly shows no funds from me and my bank statement shows funds have been deducted. I’m currently in USA, I called FNB MULTIPLE Times since this occurred in May 2018 , But I’m being transferred from pillar to post. The Unprofessional consultants keeps asking me to send a signed copy of ID and each time I do send it they close the query and I never hear from them . Oh myBranch department Manager just said they will call me back and never did . Calling SA from USA is $1 a min , each time I call I get put on hold and spend about R100 . I’ve already spent over the amount I’m complaining about on telephone calls with FNB!

Unprofessional, Inconsiderate and Time Consuming FNB !!!

I Need my Money BACK !!!! It’s been over 2months. I don’t trust this Bank anymore!!!! Horrible experience!!!!